Sunrise Soya Foods

Customer Service Representative

Since 1956, Sunrise Soya Foods has been trusted by generations to produce healthy and delicious soy products. As Canada’s leading tofu manufacturer, we are dedicated in our commitment to putting Goodness First® behind everything that we do. From our products to our workplace, we adhere to our values of: Customer Focus, Honesty and Integrity, Respect, Teamwork and Corporate Citizenship.

POSITION SUMMARY 

The Customer Service Representative is the primary contact to service all customers nationally in Canada and the U.S. related to the order fulfillment process and administrative support for the sales & broker teams with the goal to provide a positive customer experience. Responsibilities will be in line to achieve the annual corporate objectives.

We will place a high value on individuals who understand the value of: World Class food production principles & practices; team communication and the value of collaboration with the entire operations group.

KEY RESPONSIBILITIES

  • Manage customer account by completing the order fulfillment process
  • Communicate to customer to solve product, pricing and shipment issues
  • Handle customer inquiries in a professional manner
  • Oversee stock allocation and communicate to sales/broker regarding the inventory issues.
  • Work closely with the internal stakeholders (eg. Sales, Shipping, Production, and Accounting) to provide positive customer service.

EDUCATION AND EXPERIENCE

  • Minimum High school graduate or equivalent. College education an asset.
  • Minimum 2 years customer service experience in a related fast paced customer service environment.
  • Good verbal and written English language skills. Cantonese &/or Mandarin an asset.
  • Detail oriented and ability to work well under pressure and with minimal supervision.
  • Computer skills: Proficient in Microsoft Office applications

WORKING CONDITIONS

  • May require additional hours at certain times of the year to achieve corporate objectives.
  • Work is performed in an office environment.
  • Full-time, permanent position (40 hours/wk) requiring flexible hours as required to achieve business objectives.

WHY WORK WITH US ?

  • Annual incentive plan
  • Growth and advancement opportunities
  • Company Events
  • Employee Assistance Program
  • Life Insurance
  • Vision Care/ Dental Care/Extended Health Care on completion of Probation
  • Great team atmosphere
  • Salary:  $42,000-$45,000

TO APPLY

Please email your resume/CV to: 

Email: [email protected] 

Sunrise Soya Foods Inc. 
729 Powell Street, Vancouver, BC, V6A 1H5

We thank all applicants for applying however only those selected for an interview will be contacted. 

Job Type: Full-Time

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